Frequently Asked Questions
Everything you need to know about shopping with The Bentley Collection
What is the standard shipping timeframe for my order?
We offer premium shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for luxury apparel?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like intimate wear and earrings are final sale.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size & Fit' guide tailored specifically to that garment's measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, tailored silhouette.
Which payment methods do you accept?
The Bentley Collection accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal. We also offer flexible payment installments through Klarna and Affirm.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics—ranging from organic cotton to ethically sourced wool—meet high environmental and social responsibility standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. You can modify or cancel your order within 60 minutes of placement by contacting our concierge team at [email protected].